Legal Terms and Condition

Terms and Conditions

Effective Date: [24 August 2025, Kharagpur, India]

Welcome to Guptamoni Travels. By using our website or booking our services, you agree to the following Terms and Conditions. Please read them carefully before making a reservation.

1. General Information

Guptamoni Travels is a car rental agency providing chauffeur-driven vehicles in Kharagpur, Kolkata, and Paschim Medinipur. These terms apply to all users of our services, whether booked online, by phone, or in person.

2. Booking and Payment

  • All bookings must be confirmed in advance via call, message, or website form.
  • Fares may vary based on the distance, duration, vehicle type, and route.
  • Full or partial advance payment may be required to confirm your booking.
  • Cancellations made less than [Insert Timeframe, e.g., 24 hours] before the trip may be subject to cancellation fees.

3. Service Terms

  • All vehicles are provided with licensed, experienced drivers.
  • The customer is responsible for ensuring timely arrival and providing accurate pickup and drop-off details.
  • The agency reserves the right to cancel or reschedule bookings due to unavoidable circumstances such as weather, strikes, vehicle issues, or driver unavailability.
  • Any changes in trip route, destination, or extra usage not agreed upon in advance may result in additional charges.

4. Passenger Conduct

  • Passengers must not engage in any unlawful or inappropriate behavior during the trip.
  • Damage to the vehicle or misconduct will result in charges and possible legal action.
  • The driver has the right to refuse service to any passenger who poses a safety risk or violates basic conduct standards.

5. Disclaimer of Liability

By using our services, you expressly agree that:

  • Guptamoni Travels, its owners, employees, and drivers shall not be held liable for any direct, indirect, incidental, special, or consequential damages or losses arising from:
    • Accidents, delays, breakdowns, or mechanical failures;
    • Personal injury, theft, or loss of property during the journey;
    • Route changes, traffic, road conditions, or acts of God;
    • Driver behavior (though we aim to ensure professionalism, all drivers are independent contractors and responsible for their own conduct).
  • All travel is undertaken at the passenger’s own risk. You agree to indemnify and hold harmless Guptamoni Travels and its proprietors from any legal claims, damages, or liabilities arising from your use of our services.

6. Third-Party Services

We may refer or connect you to third-party drivers, vehicles, or services. We are not responsible for the performance, conduct, or safety of these third-party providers.

7. Changes to Terms

Guptamoni Travels reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services indicates your acceptance of any changes.

8. Governing Law

These terms shall be governed by and construed under the laws of West Bengal, India. Any disputes arising from our services will be subject to the exclusive jurisdiction of the courts in Paschim Medinipur.

9. Contact Information

For any concerns, clarifications, or issues related to these Terms, please contact:

Guptamoni Travels
Kharagpur, West Bengal
Phone: [+919932821063]
Email: [[email protected]]